T-Mobile at 92 East 161st Street, Bronx, New York.

There customer service is horrible. You wait there forever, the people that work there don't know how to do their job. The young Hispanic dude was cursing at the customers and being real nasty and rude. He lied and said I couldn't be helped because he did not have a manager's code...every tmoblie store including their customer care said that was bogus...how are you running a store with no manager and can't help the customers. How the dude work there and kicking the manager back in and blaming everything on the manager saying things that cannot be done is the managers fault. Every customer that walked in that store or called over the phone was not assisted the right away, nor helped effectively, they were either over charged or you had to call tmoblie customer service. The young guy gone say he's not there to help people he's only there to sell things. That store need to be closed down asap. It's mismanaged, too long a wait, workers talking loud on their phones and yelling at customers for interrupting...Not clean or well lit at all... btw don't believe the manager of he says a phone is free you will get a bill and tmobile will not fix the problem! Hopeless location!!