Elegante Car Service at 1804 Randall Avenue, Bronx, New York.

This has to be one of the most horrible ambulate services i have even had the displeasure pf dealing with. I do not see how anyone over the age of 80 and even younger would have to wait for anyone to pick them up. The fact that they have you on hold for longer then 5-10 minutes is absolutely ridiculous. i can understand 20 but anything longer is unacceptable. These are elderly people that they are catering to and they have no consideration whatsoever. And then when you do finally get a hold of a person, they lie about how far away the transportation vehicle is. I have even had them lie to me about the Pick up time. Then when you call because all ready you have waited a total of 3 times for half and hour intervals that still ended with no ambulate showing up they have the Audacity to get nasty and condescending. The service is horrible. They must be understaffed because the lack of communication is amazing. I don't even bother writing reviews. However, I am an Advocate for the Elderly and i think that this is disgusting what they put people through. Things need to change and I am willing to tell as many people as i have to until the service changes.